Customer Service Charter

This charter sets out our commitment to you as the customer.  In dealing with Jonas you can expect to be treated in the following ways as set out below.

• We will treat everyone equally
• If we can’t take your call and you have to leave a message we will always ring you back
• If we put you forward to a role with one of our clients we will always get back to you to let you know what they said.
• We will always do exactly what we say.  If we are unable to help you for any reason we will tell you at the outset rather than string you along.
• We will do our utmost to ensure every CV we send out has the following correct information on it… Name, Resides, Availability, Salary Expectations, Career Aspirations, Reason for leaving previous role, Reason for wanting to join the company we are sending them to, the candidates core strengths and anything else we think is relevant and helpful.
• We will check every candidates right to work in the UK.
• We will ask to take a Criminal Record Bureau check on every person we place with one of our customers.
• We will strive to ensure all our customers are satisfied.  We will measure satisfaction levels on an annual basis and publish the results on our website for the whole world to see.
• We will always consider new ways to improve our service and welcome any suggestions you may have to help us achieve this aim. Email food@jonas.co.uk

Although we will do everything in our power to make sure you receive nothing but the best customer service from us, sometimes we may get it wrong and make a mistake, if that is the case please tell us so we can try and put things right. 

You can contact us at food@jonas.co.uk or call us and ask to speak to Rob, Jane or Adam on 020 8663 6463.